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How Many ‘Tankers Does it Take to Name the Seven Dwarfs?
Please upgrade your browser A lot. We asked everyone which one of the Seven Dwarfs they would be! Just a fun little joke of a video
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Is There Any Substitute for Great Service?
Customer service is more than a smile and remembering to say “please” and “thank you”—great service is authentic and honest, and it triggers an emotional response. A colleague once told me that...
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When Does It Make Sense to Have a Managed Event?
How many times have you heard the phrase “Hi! Who just joined the call?” How many hours have you spent watching a PowerPoint presentation that you could have digested in half the time it took to...
View ArticleResults Focused? Really?!
One of my biggest pet peeves is the boss who insists on being “results focused”; another is the salesperson who uses “results focused” as a guide for their behavior. Really? What’s the point?! I know...
View ArticleIf It’s Broken, Fix It
I’m talking to you, Marcom managers: your webinar strategies from 2007 don’t work anymore. Have you been staying up late writing the perfect abstract, reformatting the registration page, tweaking the...
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Let’s Start with Small Data…
It seems as though we all agree on the “Big Data” opportunity – we get it – there is data everywhere, storage is getting cheaper, the cloud does (or will) connect all of our little gadgets, there are...
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